Front Desk Practice Coordinator - The Heart Center of MetroWest - Framingham

Job description

Front Desk Practice Coordinator Location: Onsite in Framingham, Massachusetts - The Heart Center of MetroWest - Free parking! Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital's revenue cycle process, clinic operations and patient experience. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: - Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination - Assists with scheduling template creation and changes - Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting - Greets and checks-in patients; verifies patient demographic and insurance information - Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification - Collects copayments - Prepares medical records and documentation for patient visits, including lo...