Customer Quality Specialist

Job description

We are looking for a talented Customer Quality Specialist to join our team specializing in quality for our Cummins’ business in El Paso, TX. In this role, you will make an impact in the following ways: - Translate customer expectations into actionable quality requirements, ensuring products, processes, and supply chain activities meet or exceed what customers value most. - Lead resolution of customer quality issues by driving action plans to closure—restoring customer confidence while reducing repeat problems across product, process, and supplier spaces. - Use Customer Centric metrics to prioritize work, ensuring the most critical issues receive rapid attention and delivering measurable improvements in customer satisfaction. - Build and maintain productive external relationships, representing the organization professionally and supporting clear, effective communication back to customers. - Contribute to ongoing process improvements, identifying gaps, proposing refinements, and helping elevate the overall maturity of customer quality systems. - Champion continuous improvement and Six Sigma initiatives, leading or participating in projects that reduce defects, improve flow, and incre...