Senior Specialist Hilton Owners Club and Recognition

Job description

Senior Specialist Hilton Owners Club and Recognition ( Job Number: COR015QT ) Work Locations : Hilton - Shared Services - McLean 7930 Jones Branch Drive McLean 22102 ***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX*** Exceptional Hospitality Starts with You: As the Senior Specialist, Hilton Owners Club and Recognition, you will support the daily operations of the Hilton Owners Club benefits and services. You will also support the Owner Performance Awards and Recognition program, increase owner loyalty and centricity. You will help in partnering with cross‑functional partners including Brands, Development, Owner Relations, and Hilton Reservations and Customer Care to ensure these programs are delivered as differentiated and exclusive owner benefits. You will also support New‑to‑Hilton Owner Orientation and broader owner engagement initiatives, gather and apply owner insights to enhance programs, and manage Owners Club escalations and violations in collaboration with internal partners. What you'll do during a typical day: - Support the Director in managing the relationships with the Owners Club Concierge and Owner Relations teams are equ...