Service Desk Analyst

Job description

Service Desk Analyst Permanent Full Time 38 hours per week Based at Mt Waverley with rotating 24/7 roster support Salary $76,515 - $80,000 + super About the role: Join Cabrini Health as a Service Desk Analyst and become a key part of a collaborative IT team supporting critical healthcare services across the organisation. In this hands-on role, you will provide first-line technical support to internal staff and external customers, resolving a broad range of hardware, software and system-related issues to ensure seamless day-to-day operations. Working within a fast-paced healthcare environment, you will troubleshoot and resolve technical incidents, manage service requests from start to finish, and contribute to continuous improvements across service delivery and knowledge management. Key responsibilities: Deliver first-line technical support to employees and external customers via phone, email and chat Troubleshoot and resolve issues relating to operating systems, software applications, hardware and connectivity Accurately log, document and manage support requests within the ticketing system Escalate complex incidents to senior technicians or specialised support teams where required...