Senior Program Manager, Operations Engineering

Job description

About the team Zillow Media Experts (ZMX) is Zillow’s in-house real estate photography and media services business within Zillow’s Media organization. Our mission is to fulfill the media marketing needs of real estate agents, builders, and multi-family rental operators across the United States. The ZMX Program Management & Analytics team sits at the nexus of growth, product, and operations, creating ZMX strategy and executing across revenue performance, product development, workforce planning, and operational excellence. Our scope spans pricing and channel strategy, strategic partnerships, product roadmap prioritization, platform optimization, workforce and headcount planning, forecasting, compliance, and change management. We define and measure the operational KPIs that drive business performance, build analytical frameworks that inform decision-making, and lead cross-functional initiatives that improve scalability, efficiency, and customer experience. Our team is analytical, execution-oriented, and thrives in a complex, fast-moving environment where clarity, rigor, and ownership matter. About the role: We are seeking a Senior Program Manager with strong quantitative skills to lea...