Internal IT Support Engineer II

Job description

Description Position Summary: The Internal IT Support Engineer II specializes in service and support for Heartland Business Systems team members and internal IT systems. The primary duties include working directly with end users to troubleshoot and resolve IT related issues and to support and maintain company IT systems for all locations and entities. Additionally, an Internal IT Support Engineer II is expected to provide coaching and mentoring to junior team members. Roles and Responsibilities/ Essential Functions: - Analyze and troubleshoot IT related issues and apply understanding of computer software and hardware products and services to resolve end user problems. - Receive and manage support requests from users having problems with computer software and/or hardware or inquiring how to use specific software, electronic mail, or operating systems. - Work with end users to determine the nature of the problem, formulate a diagnosis, and assist with problem resolution. - Utilize available resources to research issues and find solutions. Available resources include, but are not limited to, the Internet, product documentation, and co-workers. - Set up new team members on the network...