Customer Care Brands Specialist

Job description

Everything you are looking for and more 📦 The Customer Care Brands Specialist is responsible for ensuring an excellent customer experience through proactive shipment monitoring, incident management, and continuous communication with clients and internal teams. Reporting to the Brands Team Leader, this role involves managing an assigned customer portfolio, monitoring daily operations, resolving incidents, and coordinating with different departments to ensure efficient service and high-quality support. This position is ideal for someone proactive, organized, customer-oriented, and comfortable working in fast-paced operational environments. What responsibilities and objectives will you have? Manage and proactively monitor the shipments of your assigned customer portfolio. Ensure excellent customer service through phone calls, e-mails, and daily communication with clients. Identify, investigate, and manage incidents, ensuring timely follow-up and resolution. Coordinate with internal departments to escalate, claim, and resolve operational issues efficiently. Build strong relationships with customers, understanding their needs and ensuring a positive service experience. Monitor service q...