Sr Director, Customer Journey, Experience Design

Job description

About the Role As a senior leader within our Experience Design organization, you will shape the future of Gap Inc.’s customer experiences through scale, impact, and innovation. As one of the world’s leading multi-brand retailers, we have the reach and responsibility to set the standard for modern, connected, and intelligent digital experiences. The Sr. Director, Customer Journey Experience Design will own experience design strategy and execution across the full customer journey: from discovery and browse through purchase, and post-purchase. You will be the senior design leader partnering directly with Product Management, Engineering, and Brand teams to ensure every digital and omnichannel touchpoint delivers a cohesive, high-quality, and brand-differentiated experience for Gap, Old Navy, Banana Republic, and Athleta. In this role, you will lead experience design across eight value streams and more than twenty products, spanning search, navigation, product detail, checkout, loyalty, personalization, content, and innovation. You will define the creative and strategic direction for customer-facing experiences, ensuring UX is embedded in the product operating model from discovery throu...