Service Drive Lane Manager

Job description

Dealership: L0169 Lithia Chrysler Dodge Jeep Ram of Corpus Christi Lithia Chrysler Dodge Jeep Ram of Corpus Christi Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! The Service Drive Lane Manager assist in managing the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. Responsibilities: Schedule and assign daily work objectives for the service consultants. Monitor performance and counsel service consultants with behavioral or performance issues. Train, coach, supervise and assist service consultants. Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data. Maintain all supplies required to operate the service drive. Communicate with team leaders to determine status of jobs. Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business. Partner with all other dealership personnel to ensure quality of ser...