Director of Client Services

Job description

Overview Step into a pivotal leadership role where client experience, operational excellence, and growth converge. As Director of Client Services, you will shape and lead the entire client journey—from onboarding through execution and long-term partnership—within a fast-paced, highly regulated pharmaceutical contract packaging environment. This role calls for a strategic leader who thrives on developing high-performing teams, navigating complex projects, and building trusted client relationships that drive retention and expansion. You’ll partner closely with Executive Leadership to deliver innovative packaging solutions that meet critical timelines, exceed customer expectations, and uphold the highest regulatory and quality standards. If you’re energized by leading people, solving challenges, and making a measurable impact on both clients and company performance, this is your opportunity to lead at the forefront of the industry. Responsibilities: ·Develop and execute the Client Services strategy to support company growth, customer retention, and operational performance. Lead, mentor, and develop high-performing teams, including Project Onboarding, Project Managers (PMs), and Accoun...