Support Operator - Associate

Job description

Department: 12392 Enterprise Corporate - IAS Service Center Communication Status: Full time Benefits Eligible: Yes Hou rs Per Week: 30 Schedule Details/Additional Information: 2nd shift Pay Range: $18.85 - $28.30 Job Summary: Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation. Essential Functions: - Answers incoming calls in a busy call center environment. - Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations. - Access pertinent information using Xtend Communications windows based software with, or without ACD integration. - Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation. - Problem-solves and handle stressful situations. - Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines. - Assists in maintaining logbooks and other documents and forms. Physical Requirements: Works in a fast-paced call center environment with constant telephone ringing and distractions. Works in a sittin...