Junior Computer Technical Specialist

Job description

Mission Driven, Community Focused About | Charles R.Drew University of Medicine and Science (cdrewu.edu) Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students. CDU offers the only historically black Doctor of Medicine program west of the Mississippi, and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods. Reporting to the Help Desk Manager, the Jr Computer Technical Specialist provides primarily phone support for the Institution’s workstation, mobile devices, and application delivery in a Mac, and Windows environment. This is an entry level support position providing first level support to staff, faculty and students. Responsibilities may include answering the phone, creating work orders, and providing basic technical assistance to customers through diagnostic tests and remote access to th...