II, Trainer

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. I. Job Summary: The II, Trainer is responsible for the initial and ongoing training of all customer experience staff. The primary function is to ensure effective training, so that CERs handle all calls effectively and efficiently and meet expectations for performance KPIs. Ensures the effectiveness of training methods through business partnering and engaging facilitation. II. Essential Duties and Responsibilities: - Delivers training for various curriculums in the classroom, team huddles, or virtually. - Demonstrates knowledge of level one and two instructional design by creating and editing how-to learning videos and designing classroom practice activities and knowledge checks. - Adjusts training discussion content to effectively engage learners on all levels. - Communicates topics effectively by properly understanding the needs of the audience and targets the sessions to meet the participants’ education and skill levels. - Creates and updates procedure documents to ensure the accuracy of training and call center processes. - Partners with project management, qua...