GUEST SERVICES LEAD

Job description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to: Summary: The Guest Services Lead (GSL) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. The GSL supervises the operations of the front desk to maintain productivity, employee morale, and guest experience. The GSL provides service to guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. - intentionally create a sense of community and belonging for our guests, employees and franchise pa...