Warranty Call Centre Operator - Internal

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. We are currently hiring for: Warranty Call Centre Operator The primary function of this position is to receive and enter all London Drugs Warranty registrations, answer customer service calls for inquires and warranty claims, demonstrating a friendly and professional attitude at all times to provide the best customer service for both London Drugs and the Warranty Division of London Drugs. Responsibilities include: - Assess and process warranty claims. - Direct customers to repair depots, London Drugs stores and Manufactures as warranties dictate. - Liaise between said depots, stores, manufacturers, customers and London Drugs Warranty Coordinator to resolve claims. - Enter all data accurately and in a timely manner. - Provide all records and/or reports as required. - Respond to all inquiries courteously and professionally and/or resolve customer complaints, redirecting all incoming calls as needed. - Satisfy customer complaints. If unable to satisfy – report to Project Coordinator, Warranty Division. - Keep up to date with chan...