Front Desk
Orthopedic Centers of Colorado · Colorado Springs, Colorado, US
Description FRONT DESK POSITION OVERVIEW: A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful. T...
Job description
Description FRONT DESK POSITION OVERVIEW: A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities. FRONT DESK ESSENTIAL FUNCTIONS: - Recognize, greet and register patients in a polite, prompt and helpful manner - Verify current informational statuses and collect insurance information, demographic information and signatures as needed - Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards - Obtain and process patient referrals/authorizations for treatment and consultation - Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously - Confirm next day appointments - Prepare all necessary documents for next day appointments - Schedule and reschedule appointments accurately and efficiently - Pull and process medical records release requests - Explain office policies to patients as...