Credit Card Operations Analyst

Job description

Min USD $22.00/Hr. Max: USD $25.00/Hr. Job Summary: The Credit Card Analyst is responsible for providing high quality support to Branches, the Client Care Center, Boise Deposit Operations and other internal departments to best support the Company's business goals and service level expectations. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: - Process new, replacement, and rush card orders. - Perform general card maintenance - Facilitate branches with activating client cards and resolving client card errors - Consistently, efficiently, and accurately perform tasks, answer questions, fulfill requests, and resolve problems for internal and external clients. - Answer all calls and email communication in a courteous, respectful, accurate, supportive and timely manner. - Cooperatively work with colleagues, branch staff, as...