Guest Services Manager

Job description

We are pleased to announce a wonderful opportunity for a Guest Services Manager. Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. What will you be doing most days? What are the requirements for this position? - Maintain a high level of guest satisfaction by overseeing the whole front office activities - Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards - Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies - Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner - Create financial and operational strategies for the guest service department that are...