Personal Lines Customer Service Representative

Job description

Leavitt Group of Colorado Sterling, CO , Fort Morgan, CO, Colorado Springs, CO, Alamosa, CO Remote with experience: In this position you will be responsible for the following: Job Description: Personal Lines Customer Service Representatives are the cornerstone of the personal lines services team working directly with the personal lines account manager. This position answers all inbound personal lines service calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverage’s, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers. Responsibilities and Duties: Handle customer service requests in a professional and knowledgeable manner. Determine all impacts/needs associated with the service request, including impacts to other coverages or policies. During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk. Document all contacts, mai...