Warranty Service Manager

Job description

Job Description David Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners. Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines. Job Responsibilities: - Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships - Respond quickly, professionally, and accurately to homeowner warranty concerns - Home visits to inspect issues and determine if the concern is eligible under warranty - Work with homeowners and sub-contractors to resolve the issue quickly and correctly - Conduct research with available resources to satisfy homeowner inquiries - The ability to say "no" and overcome objections in a professional manner - Coordinate and schedule all warrantable repairs with...