Desktop Engineer I

Job description

In this role, you will support enterprise endpoint devices (Windows, macOS, iOS and Android), which includes working support tickets submitted through ServiceNow, deploying updates and applications through Windows Update for Business, Patch My PC, and Intune and troubleshooting issues related to Autopilot and zero-touch provisioning. As a Tier 2 escalation point, you will collaborate with Tier 3 engineers, generate documentation and reports using PowerShell, MS Graph, ServiceNow, or Power BI, and adhere to ITIL practices for incident, problem and change management. Job Duties and Responsibilities: - Test, deploy, and maintain secure base images for Windows devices, ensuring alignment with enterprise standards. - Perform and audit monthly security patching using Windows Update for Business and Patch My PC. - Deploy and install applications through the Company Portal, ensuring configurations meet business requirements. - Troubleshoot issues related to Windows Autopilot and zero-touch enrollments (e.g., Apple Business Manager/DEP). - Provide macOS support using JAMF, including troubleshooting and resolving issues, and leveraging Apple Business Manager/DEP for zero-touch provisioning....