(Fluent English) Customer Support Consultant (Global, remote)

Job description

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Provide first-line support to customers via chat and email; - Assist users with device setup, account access, and login-related inquiries; - Guide customers through password recovery processes and account security steps; - Handle subscription-related requests, including cancellations and plan changes; - Answer policy and billing questions with clarity and accuracy; - Act as the first point of contact during service outages, ens...