Guest Experiences Agent

Job description

Overview The Guest Experiences Agent, formally known as the Pre-Arrival Concierge is a proactive revenue-generating extension of the Suncadia guest experience, engaging confirmed guests prior to arrival to uncover preferences, build excitement, and convert interest into curated on-property experiences. This role strategically positions dining, golf, recreation, spa services, and special events through personalized recommendations and value-driven conversations designed to enhance each stay. By leveraging thoughtful outreach, consultative selling techniques, and seamless coordination with internal partners, the Pre-Arrival Concierge maximizes ancillary revenue, increases pre-arrival bookings, and ensures guests arrive feeling anticipated, prepared, and fully immersed in the Suncadia experience. Salary: $21.00/hour + Incentive opportunities: Hybrid/Remote Details: All new hires are required to complete up to a 30-day onsite onboarding and training period to familiarize themselves with resort operations, systems, and guest service expectations. Once onboarding is completed remote work may be authorized. To maintain a strong understanding of the resort’s offerings, you will also partic...