Coordinator - eCommerce After Sales

Job description

The Team: The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs. The Opportunity: As the Coordinator of eCommerce Client Relations, you will support the team in ensuring that all operational tasks including order review, returns and exchanges, FedEx claims, Web to Shop and eCommerce After Sales are functioning properly and that we are meeting all deadlines in these areas. You will partner with the Dayton team to track all shipping, delivery, and order incidents. In partnership with your manager, you will support and complete weekly and monthly reports to propose areas of improvement and process evolution. You will work on operational responsibilities related to client services and help to elevate overall client experience. You will demonstrate strong attention to detail and an aptitude for managing manual reporting processes, combined with an analytical mindset to identify, extract, and communicate critical trends and insights. About the Role: - Support eCommerce Client Relations team with order review, WTS, claims, returns, and additional tracking needs - Ass...