Business System Analyst - Salesforce - Plano, TX

Job description

Qualifications: - Collaborate with business stakeholders to gather and document detailed requirements for API integrations, microservices, and Salesforce enhancements. - Leverage deep knowledge of API design and microservices architecture to identify opportunities for system integration and optimization. - Demonstrate a strong understanding of Salesforce platform (Salesforce Service Cloud) capabilities and limitations, enabling the alignment of business processes with Salesforce solutions. - Analyze data from various sources, including Salesforce and other systems, to identify trends, patterns, and actionable insights that drive informed decision-making. - Identify inefficiencies in current processes and workflows, recommending and implementing improvements using APIs and microservices as appropriate. - Create and maintain comprehensive documentation of business and technical requirements, use cases, and system configurations. - Serve as a bridge between business stakeholders and the development team, ensuring effective and clear communication throughout the project lifecycle. - Participate in testing and validation of API integrations, microservices, and Salesforce configurations...