Trainer, Member Advocacy

Job description

JOB DESCRIPTION Job Summary Provides training and subject matter expertise to the Care Connections outbound call appointment scheduling team. Also facilitates outbound scheduling support for members needing preventive care service delivery in the home, community and nursing facility settings. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties: - Facilitates customer service based training and provides subject matter expertise level support for the outbound call scheduling team setting appointments for members needing preventive care service delivery in home, community, and nursing facility settings for both new and incumbent employees. - Conducts assessments of individual staff training needs and learning methods, and develops and plans training accordingly. - Understands, interprets, and utilizes metrics to develop and update training to enable staff to provide excellent and consistent customer service. - Assesses training efficacy and adapts as needed. - Conducts outbound calls to members and schedules appointments with nurse practitioners for member preventive care services. - Understands and strives to meet or exceed call...