Customer Service Professional II - macOS

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II – macOS who is responsible for providing intermediate to advanced technical support for Apple macOS-based systems within an enterprise environment. This role supports end users by troubleshooting hardware, software, and operating system issues, ensuring timely resolution of service requests, and maintaining high levels of customer satisfaction. The position serves as a Tier 2-3 support resource, handling escalated issues from Tier 1-2 support and contributing to the stability, security, and performance of macOS endpoints. Key Tasks & Responsibilities: Technical Support & Troubleshooting: - Provide Tier 2-3 support for macOS desktops, laptops, and peripherals. - Diagnose and resolve hardware, software, and macOS operating system issues. - Troubleshoot enterprise applications, email systems, and directory services on macOS platforms. - Support installation, configuration, and updates of macOS and related applications. - Escalate complex issues to Tier 3 or engineering teams when necessary. - Support setup, maintenance, and troubleshooting of Apple systems. - Assist with...