Supervisor, Customer Service

Job description

Position: Supervisor, Customer Service This position can sit in Marion, IL; Benton, KY; or Huntsville, AL. Position Overview: Supervision of Customer Service Representatives in a manner that ensures customer service satisfaction. Company Benefits: Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: - Health, vision, and dental insurance! - Paid vacation, holidays and flex paid time off! - 401K with generous company match! - Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! - Education Enrichment up to $5,000 per year for qualified employees! - Employee Wellness Program! Position Responsibilities: - Supervise, train, and motivate Customer Service Representatives. - Monitor CSR’s to determine a high quality of performance and insure good customer relations. - Assist CSR’s with irate customers requesting a Manager or special attention. - Responsi...