Enterprise Resilience & Continuity Mananger
Citizens · US
Resilience Manager Role Summary We are seeking an experienced Resilience Manager to drive and mature the organization’s ability to withstand, adapt to, and r...
Job description
Resilience Manager Role Summary: We are seeking an experienced Resilience Manager to drive and mature the organization’s ability to withstand, adapt to, and recover from operational disruptions. Reporting to the Head of Enterprise Resilience, this role owns end to end resilience for a specific line of business and works closely with business leaders to embed resilience into day to day operations. Key Responsibilities: Lead a Lean, High Performing Resilience Team Ensure Resilience Plans Protect the Business Build Strong Partnerships with Business Leaders Support the Transition to an Operational Resilience Model - Build and develop a focused team of resilience professionals, prioritizing capability over headcount - Recruit, mentor, and retain specialists in business continuity and operational resilience as needed - Set clear objectives and performance standards aligned to resilience outcomes - Use measurable KPIs such as recovery time objectives met, test success rates, and plan currency to drive accountability - Foster a culture of continuous improvement, knowledge sharing, and challenge - Encourage cross training to maintain agility and reduce single points of failure - Execute wit...