Senior Director of Trust & Safety Operations

Job description

Match Group Shared Care and Moderation Services provides operational support for brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK, and many more. The department includes moderation and customer service operations, strategic support through teams like policy, knowledge management, customer experience, analytics, and delivers on key Trust and Safety and Customer Care KPIs. This department moves fast to build sustainable solutions that can support the growing business. We’re seeking an experienced Senior Director of Trust & Safety Operations to lead both the strategic vision and day-to-day execution of our operations teams. The right candidate translates company objectives into measurable outcomes, develops high-performing teams, and carries a strong point of view on what excellence looks like. This role requires deep experience leading complex operations, driving cross-functional initiatives, building sustainable structures, setting and achieving a high quality bar. How You’ll Make an Impact: Strategic Leadership & Vision Own the Global Roadmap: Lead the long-term plan for the operations teams, ensuring departmental goals directly accelerate company-wide growth,...