Production Support Analyst – UiPath RPA & Agentic AI

Job description

Job Summary We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions. The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments. You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions. Experience: - 3–5 Years Daily Responsibilities: RPA & Agentic AI Support (Primary Focus) - Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows - Support Document Understanding pipelines (classification, extraction, validation issues) - Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA) - Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures - Assist in maintaining AI decision flows, agent handoffs, and execution consistency Development & Enhancement: - Design and enhance automation workflows with robust exception handling and retry mechanisms - Support end-to-end automation lifecycle (development, testing, deployment, production s...