Client Support - Representative I - (MST or PST Required)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities: Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify r...