Health Partner Engagement Coordinator III-Hybrid

Job description

Job Summary: The Health Partner Engagement Coordinator III provides high-level administrative support, data management, and operational coordination to the Health Partner Engagement team. Essential Functions: - Maintain accuracy of electronic provider records, profiles, and demographics within databases. - Provide direct support to providers regarding portal navigation and troubleshooting. - Support Health Partner Engagement (HPE) team in the maintenance and development of key relationships. - Manage the HPE mailbox for provider and internal stakeholder inquires and responses. - Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow up to HPE team. - Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation. - Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve provider satisfaction and internal operations. - Pull and analyze provider claims trend data from Power BI to support provider education needs. - Create, maintain, and update interactive Power BI dashboards specific to Market. - Liaise with the MLSS team to access da...