Service Design Senior Associate

Job description

AI is rapidly changing the face of the customer experience. With Agentic, we have the opportunity to help our customers realize their full financial potential in ways that we are just beginning to imagine. The Digital team is creating these new experiences with a platform approach to enable our Lines of Business. As a Service Design Senior associate in Digital you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees’ and customers’ experiences navigating products and services. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Job responsibilities: Collaborate with multidisciplinary partners (technology, data & analytics, product, and design) to frame key questions about how people interact with emerging technologies, maintaining a dynamic backlog of research and insights. Adopt a builder’s mindset—bringing perspective, polish, and pres...