Senior Manager, Product Strategy & Innovation

Job description

S'more about the team HelloFresh is looking for a Senior Manager, Product Strategy and Innovation to join our Product Innovation team as the ultimate champion for our customers. This role sits at the heart of our growth strategy, turning data into delight. You will be responsible for deep-diving into the customer journey, from the moment they browse our menu to the moment they take their first bite, identifying friction points and building the roadmap to solve them. You aren't just analyzing data; you are advocating for a world-class experience that keeps our customers coming back for seconds. Lettuce share what this role will be responsible for Sound a-peeling? Here's what we're looking for Let’s cut to the cheese, this is why you'll love it here - Be the Customer Experience Expert: Monitor and analyze key customer metrics, including Retention, Net Promoter Score (NPS), and qualitative feedback, to identify trends and friction points throughout the customer lifecycle. - Drive Hypothesis-Based Research: Use a scientific approach to identify opportunities for improvement. You’ll form hypotheses, gather data, and perform deep-dive research to prove (or disprove) what will move the ne...