Client Experience Host, Selfridges Manchester

Job description

Client Experience Host Location: Manchester: Reports to: Boutique Director: Contract: Permanent Contract, Full Time: CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique. This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, welcoming, anticipating client requests and elevating service levels. WHAT IMPACT YOU CREATE AT CHANEL: C lient Relations: Collaborate closely with the CRM Executive to ensure the boutique top clients are recognised, appointments prepared, and the correct clients are invited to events. Partner with the client relations team to ensure the smooth...