Customer Service Representative

Job description

Job DetailsJob Location: Corporate Headquarters - San Marcos, TX 78666Position Type: Part TimeJob Shift: AnyPurpose: The Customer Service Representative (CSR) is the first contact a customer or client has with the company, whether by telephone or in person. This position must maintain excellent customer service skills and etiquette. All CSRs must be able to handle multi-line telephone systems, receive and dispatch service requests, monitor aircraft movements, provide concierge services, and maintain a warm, inviting environment for the customer. This is currently a part-time position. Responsibilities: Answer phone calls and transfer to requested parties within the company. Monitor flights inbound to San Marcos Regional Airport. Maintain cleanliness and organization of the FBO, Courtesy Cars, and Rental Cars. Greet and interact with customers in a friendly and professional manner. Maintain and update customer accounts as necessary. Communicate via Microsoft Office programs within the company and with customers. Log and monitor requests for services from customers via phone, email, in-person, and ASRI radio Dispatch Line Service Techs to fuel, park, and tow aircraft and provide othe...