Desktop Technician

Job description

Desktop Technician Location: London: Business Area: Engineering and CTO: Ref #: 10049476 Description & Requirements: The Employee Technology Support (ETS) team is seeking a Desktop Technician to deliver high quality 1 st and 2nd line support across all Windows, Mac OS, desktops, laptops , mobile devices and event spaces . You will partner with our Service Specialists, Service Desk and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents. Mission: To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration and continuous improvement. What You'll Do: - Provide 1 st and 2 nd line support to all global employees for all remote and deskside related technical service requests - Deliver support that prioritises employee productivity and experience - Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery - Use dashboards and internal tools to prioritise and manage workload - Drive first time resolution and high quality ticket handling - Identify automati...