Client Success Partner (Customer Service)

Job description

Make a Difference Every Day in Aged Care Trilogy Care is growing, and we are looking for Client Success Partners to join our high performing service team. This is your opportunity to be part of a fast paced, tech enabled organisation where your work directly supports older Australians to live independently in the home they love. If you thrive in a phone based customer service environment, love solving problems, and take pride in delivering outstanding support, this could be the role for you. You will be joining a supportive, performance focused team where your contribution genuinely matters. What You’ll Do: As a Client Success Partner, you will be a key frontline contact for care recipients, families, service providers and internal teams. No two days are the same. You will: This role requires confidence on the phone, strong attention to detail and the ability to remain calm and solutions focused in a fast paced environment. We’re Looking For People Who Are - Receive a high volume of inbound and outbound calls and emails with professionalism and empathy - Act as a trusted point of contact for clients, families and stakeholders - Coordinate services, appointments and follow ups to en...