Forward Deployed Engineer

Job description

Full-Time | Remote (United States) You're the person who solves a problem by hand first. Pulling apart configs, reading logs, sitting in a customer's environment until you understand how things actually work. And then you figure out how to technologize it so nobody has to solve that problem by hand again. You've been called a unicorn, but your favorite animal is actually the honey badger: relentless, resourceful, and completely unbothered by ambiguity. You take as much pride in a well-written playbook or a clean slide deck as you do in elegant code, because you've learned that the right artifact at the right moment can be more powerful than any feature. At Fixify, we're building an AI-native IT help desk where automation and human expertise work side by side. The hardest part isn't the AI. It's the last mile, and in enterprises, the last mile is the longest. Enterprise knowledge decays the minute it's written down. Every team has 15-step processes that nobody can fully articulate, yet everyone can tell you the instant something's wrong. Tribal knowledge lives in people's heads, not in runbooks, and the gap between how things actually work and how they're documented is where automat...