Telecommunications Operator
Care New England · Warwick, Rhode Island, US
Primary Function Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service....
Job description
Primary Function Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required. Responsibilities: - Greets/ visitors on the phone and in person in a professional, prompt and courteous manner. - Dispatches calls in a professional, prompt, accurate and courteous manner. - Refers to “department on-call” lists to provide accurate information upon request... - Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage - Answers and dispatches all emergency calls (similar to “911”), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a calm manner. - Responds to Fire Department and 800 MHz radio. Utilizes walkie-talkies as specified in accounts. Demonstrates excellent interpersonal skills with affiliated departments, staff, patients and other outside contacts. Maintains emphasis on excellent c...