Triage Technician (HA/TV)

Job description

About U s: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. *Company website: www.CEF.inc Job Description: We are seeking experienced Triage Technicians to provide advanced remote technical support for field service operations. This role focuses on diagnosing issues, guiding technicians through repair procedures, and ensuring efficient resolution without direct physical intervention. Candidates will be aligned to either: - Home Appliance (HA) Triage - TV (Television) Triage Key Responsibilities: - Diagnose and troubleshoot product issues remotely via phone, email, or support systems - Guide field technicians on repair procedures, parts, and escalation decisions - Leverage prior hands-on repair exper...