Technical Support Representative II

Job description

Overview The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line. Responsibilities: - Handle a high volume of inquiries in a quality manner with little assistance - Collect and enter call data for each call in the customer management database - Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes - Perform duties according to standard operating procedures and department policies - Participate in meetings as required - Attend 3rd party and internal training as required Qualifications: Desirable Skills and Experience: - High School diploma, military training, trade school or equivalen - Customer Service experience - Automotive troubles...