Front Desk Supervisor - Embassy Suites by Hilton Las Vegas

Job description

What you will be doing: - Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. - Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. - Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. - Accurately check AM and PM discrepancy reports. - Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments - Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Qualifications: What we are looking for: - Ability to calmly work with high demand and/or upset guests - High work ethic and self-initiative - May be required to work varying schedules to include nights, weekends, and holidays - Someone who enjoys working as and...