Operations Support Representative - BOSH

Job description

The Operations Support Representative Senior supports Back Office / Special Handling (BOSH) functions across the enterprise, with a primary focus on delinquency-related activities including Charge Off, Settlements, Borrowers Assistance, and administrative account maintenance. This role is designed to allow team members to perform multiple BOSH functions based on business needs, volume, and priorities while ensuring accuracy, compliance, and timely completion of work. A strong understanding of policies and procedures, attention to detail, adaptability, and the ability to work across multiple systems and workstreams are essential for success in this role. In the Role: - Support delinquency-related processes including Charge Off, Settlements, Modifications, Deferments, and Close Short activities in accordance with policy and regulatory requirements. - Review, decision, and process accounts requiring special handling (e.g., POA, C&D, deceased accounts, third‑party authorizations). - Process account maintenance tasks such as payment adjustments, reversals, maturity date updates, and related documentation. - Manage and support mailroom, document intake, DQM, OneExchange, scanning, and cu...