Customer Service Representative

Job description

Overview Element has an opportunity for a Customer Service Representative at our Greenville, SC site to perform order entry of incoming test requests and other scheduled tasks under direction of the General Manager.The Customer Service Representative consists of multiple responsibilities which help ensure centralized, consistent customer experience. This includes but is not limited to, professionally answering incoming calls and emails from internal and external customers, creating production and OTD reports, and communicating any issues with the customer. Salary: $23- $26/hr DOE: Responsibilities: - Utilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiries• Complete customer follow-up emails and phone calls as required each day• Receive incoming shipments & assist with customer pickup and return of samples• Review customer Purchase Order’s (PO’s), and enter work orders• Verify that orders received include all necessary paperwork to allow for proper testing of samples• Contact customers over PO discrepancies or to obtain additional test detail• Serve as a point of contact for customers, a...