Medical Assistant - Concierge Medicine

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. -Deliver high-touch, personalized patient experience with exceptional attention to service, responsiveness, and professionalism. -Service as a primary point of contact for patients, providing white-glove customer service and fostering strong patient relationships. -Anticipate patient needs and proactively assist with questions, concerns, scheduling and follow up care. -Maintain a calm, polished and welcoming front desk and clinical presence to support premium patient experience -Ensure timely response to patient phone calls, portal messages, refill requests, and care-related inquiries -Coordinate same-day or expedited scheduling for office visits, follow-ups and urgent patient needs whenever app...