Patient Experience Manager

Job description

Job Description Aramark is seeking candidates for a Patient Experience Manager position, to drive patient experience and nursing relationships at Penn Medicine Health System, located in Philadelphia, PA. This is a customer service/hospitality position representing the Food Service and Environmental Services departments to the patients. Establishes and maintains effective working relationships with other departments to provide a unified approach to patient/resident care. Job Responsibilities: - Conducts patient rounding, distributing contact information for each dept. and completes rounding logs - Ensures patients know the names of the housekeeper and tray passer. - Conducts spot training for food service and environmental service employees with direct contact to patients. - Provides direct information to supervisor and manager for service recovery. - Participates in the gridding process. - Attends and chairs meetings for patient satisfaction, nurse meetings, client meetings and others as appropriate. - Attends department manager meetings and reports findings. - Conducts nurse rounding and completes logs sending thank you notes as appropriate. - Actively participates in Press Ganey...