Nurse Triage Specialist

Job description

POSITION SUMMARY: The Nurse Triage Specialist triages incoming medical, dental and behavioral health calls and electronic messages to ensure expedient action/resolution. The Nurse Triage Specialist also makes outgoing telephone calls ensuring that appropriate information or results are relayed to patients, insurers or other applicable entities. Hourly Rate:$28.22hr -$35.24 hr: ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, phone answering, communicating via telephone, utilizing a computer for data entry and reporting, operating office equipment, conducting research, interacting with others medical, dental or behavioral health personnel. EDUCATION/LICENSURE: - Complete outgoing phone calls and take incoming phone calls, providing results, relaying information to and from provider and patient, and scheduling follow-up appointments when necessary - Complete telephone calls in an accurate, timely and high quality manner and transfer calls to appropriate departments when needed. Greets callers in a warm, friendly and professional manner. - Communicate clearly, effectively and courteously with employees, patients, clients, volunteers and vendors....