Senior Account Representative

Job description

SUMMARY: The Senior Account Representative focuses on large customers and is responsible for expanding relationships with existing customers by up-selling and cross-selling. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. JOB DUTIES: - Increases revenue and profitability through generation of new business and further development of existing accounts. - Generates new leads by networking, cold calling, researching various directories and internet sites. - Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction. - Understands complex requirements from customers for preparation of customized quoting. - Delivers effective sales presentations and ensures technical requirements are met. - Assists with on-site troubleshooting of customers' concerns. - Works with and coordinates vendor resources to build relationships and support sales. - Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and seven (7) or more years of experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: - Knowledge of industrial products: power transm...